Refund policy
Return & Refund Policy — Titanely
90-Day Return Window
You have 30 days from the date you receive your order to request a return.
To be eligible, your item must be:
- Unused and in the same condition you received it
- In its original packaging
- Accompanied by proof of purchase
To start a return, contact us at: support@mycervicure.com.
If your return is approved, we'll send you a shipping label along with instructions on how and where to send your item. Items sent back without an approved return request first will not be accepted.
Questions? Reach us any time at support@mycervicure.com.
Damages or Issues
Please inspect your order as soon as it arrives. If it's defective, damaged, or you received the wrong item, contact us right away so we can evaluate the issue and make it right.
Exceptions
The following are not eligible for return:
- Sale items and gift cards
- Items returned after 30 days from delivery
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the correct item.
EU Right of Withdrawal
If your order ships within the European Union, you have the right to cancel your order within 14 days of receipt, without giving any reason. The item must be unused, in its original packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your return, we'll let you know if your refund has been approved.
If approved:
- You'll be refunded within 10 business days
- The refund will go automatically to your original payment method
Please allow a few extra days for it to appear in your account, depending on your bank.
If more than 15 business days have passed since your refund was approved and you haven't seen it, contact us at support@mycervicure.com.